:root{
  --c:#2563eb; --bg:#f0f2f5; --panel:#ffffff; --line:#e5e7eb;
  --txt:#111827; --muted:#5f6773; --green:#22c55e; --red:#ef4444;
  --acc-text:var(--c);
  --chat-bg:#efeae2; --msg-a:#ffffff; --msg-at:#111827; --msg-me:#d9fdd3; --msg-bot:#dbeafe;
  --hover:#f3f4f6; --input-bg:#f9fafb; --shadow:rgba(0,0,0,.1);
}
html.dark{
  --bg:#0b1220; --panel:#0f172a; --line:#1e293b;
  --txt:#e5e7eb; --muted:#94a3b8;
  --acc-text:color-mix(in srgb, var(--c) 45%, #ffffff);
  --chat-bg:#0b1220; --msg-a:#1e293b; --msg-at:#e5e7eb; --msg-me:#14532d; --msg-bot:#1e3a8a;
  --hover:#1e293b; --input-bg:#1e293b; --shadow:rgba(0,0,0,.4);
}
*{box-sizing:border-box;margin:0;padding:0}
body{font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,sans-serif;background:var(--bg);color:var(--txt);height:100vh;overflow:hidden;transition:background .25s,color .25s}
.muted{color:var(--muted)}
.err{color:var(--red);font-size:13px;min-height:18px;margin-top:8px}
button{font-family:inherit}
@keyframes fadeUp{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}
@keyframes popIn{from{opacity:0;transform:scale(.92)}to{opacity:1;transform:scale(1)}}
@keyframes msgIn{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}

/* ---------- login ---------- */
.login-wrap{height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#1e3a8a,#2563eb)}
.login-card{background:#fff;border-radius:16px;padding:36px;width:360px;max-width:92vw;box-shadow:0 20px 60px rgba(0,0,0,.3);display:flex;flex-direction:column;gap:12px;animation:popIn .35s}
.login-logo{font-size:44px;text-align:center}
.login-card h1{font-size:20px;text-align:center}
.login-card p{text-align:center;font-size:13px}
.login-card input{border:1px solid var(--line);border-radius:10px;padding:12px 14px;font-size:14px;outline:none;transition:border-color .15s}
.login-card input:focus{border-color:var(--c)}
.btn-primary{background:var(--c);color:#fff;border:none;border-radius:10px;padding:12px;font-size:15px;font-weight:600;cursor:pointer;transition:filter .15s}
.btn-primary:hover{filter:brightness(1.08)}

/* ---------- layout ---------- */
.app{display:flex;height:100vh}
.side{width:340px;min-width:280px;background:var(--panel);border-right:1px solid var(--line);display:flex;flex-direction:column;transition:background .25s}
.pane{flex:1;display:flex;flex-direction:column;min-width:0}

/* sidebar */
.side-head{display:flex;align-items:center;justify-content:space-between;padding:12px 14px;border-bottom:1px solid var(--line)}
.me{display:flex;align-items:center;gap:10px}
.avatar{width:40px;height:40px;border-radius:50%;background:var(--c);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:16px;flex-shrink:0}
.me-name{font-weight:600;font-size:14px}
.me-status{font-size:12px;color:var(--muted);display:flex;align-items:center;gap:5px}
.dot{width:8px;height:8px;border-radius:50%;background:#9ca3af;display:inline-block}
.dot.on{background:var(--green);animation:dotPulse 2s infinite}
@keyframes dotPulse{0%{box-shadow:0 0 0 0 rgba(34,197,94,.5)}70%{box-shadow:0 0 0 6px rgba(34,197,94,0)}100%{box-shadow:0 0 0 0 rgba(34,197,94,0)}}
.icon-btn{background:none;border:none;font-size:17px;cursor:pointer;padding:7px;border-radius:8px;color:var(--muted);transition:background .15s}
.icon-btn:hover{background:var(--hover);color:var(--txt)}
.side-search{padding:10px 12px}
.side-search input{width:100%;border:1px solid var(--line);border-radius:20px;padding:9px 15px;font-size:14px;outline:none;background:var(--input-bg);color:var(--txt);transition:border-color .15s}
.side-search input:focus{border-color:var(--c)}
.side-tabs{display:flex;gap:4px;padding:0 12px 8px}
.tab{flex:1;background:none;border:none;padding:7px 4px;font-size:13px;border-radius:8px;cursor:pointer;color:var(--muted);font-weight:600;transition:all .15s}
.tab.on{background:color-mix(in srgb,var(--c) 12%,transparent);color:var(--acc-text)}
.conv-list{flex:1;overflow-y:auto}
.conv-item{display:flex;gap:10px;padding:12px 14px;cursor:pointer;border-bottom:1px solid var(--line);align-items:center;transition:background .15s}
.conv-item:hover{background:var(--hover)}
.conv-item.on{background:color-mix(in srgb,var(--c) 12%,transparent)}
.conv-item .avatar{background:#94a3b8}
.ci-main{flex:1;min-width:0}
.ci-top{display:flex;justify-content:space-between;align-items:baseline}
.ci-name{font-weight:600;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ci-time{font-size:11px;color:var(--muted);flex-shrink:0}
.ci-prev{font-size:13px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}
.ci-badge{background:var(--green);color:#fff;font-size:11px;min-width:20px;height:20px;border-radius:10px;display:flex;align-items:center;justify-content:center;padding:0 6px;font-weight:700;flex-shrink:0}
.ci-tag{font-size:10px;background:#fef3c7;color:#92400e;border-radius:6px;padding:1px 6px;margin-left:5px}
html.dark .ci-tag{background:#451a03;color:#fcd34d}
.ci-handling{font-size:10px;color:var(--acc-text);font-weight:600;margin-top:2px}
.side-foot{border-top:1px solid var(--line);padding:8px;display:grid;grid-template-columns:1fr 1fr;gap:6px;max-height:220px;overflow-y:auto}
.tool-btn{background:var(--input-bg);border:1px solid var(--line);border-radius:10px;padding:9px;font-size:13px;cursor:pointer;text-align:left;color:var(--txt);transition:all .15s}
.tool-btn:hover{background:color-mix(in srgb,var(--c) 10%,transparent);border-color:var(--c)}
[data-perm].hidden-perm,.hidden-perm{display:none!important}

/* empty state */
.empty-state{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;text-align:center;padding:20px;animation:fadeUp .4s}

/* chat pane */
.chat-head{display:flex;align-items:center;gap:12px;padding:10px 16px;background:var(--panel);border-bottom:1px solid var(--line)}
.ch-info{flex:1;min-width:0}
.ch-name{font-weight:700;font-size:15px}
.ch-sub{font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ch-actions{display:flex;gap:6px;flex-wrap:wrap}
.chip-btn{background:var(--hover);border:none;border-radius:16px;padding:7px 12px;font-size:12px;cursor:pointer;font-weight:600;color:var(--txt);transition:all .15s}
.chip-btn:hover{filter:brightness(.95)}
.chip-btn.danger{color:var(--red)}
.chip-btn.call-btn{background:#dcfce7;color:#166534}
html.dark .chip-btn.call-btn{background:#14532d;color:#86efac}
.chat-body{flex:1;overflow-y:auto;padding:18px;display:flex;flex-direction:column;gap:8px;background:var(--chat-bg);scroll-behavior:smooth}
.msg{max-width:65%;padding:9px 12px;border-radius:12px;font-size:14px;line-height:1.45;word-break:break-word;position:relative;box-shadow:0 1px 1px var(--shadow);white-space:pre-wrap;animation:msgIn .22s}
.msg.visitor{align-self:flex-start;background:var(--msg-a);color:var(--msg-at);border-top-left-radius:2px}
.msg.admin,.msg.bot{align-self:flex-end;background:var(--msg-me);color:var(--msg-at);border-top-right-radius:2px}
.msg.bot{background:var(--msg-bot)}
.msg.system{align-self:center;background:#fef9c3;color:#713f12;font-size:12px;box-shadow:none;padding:5px 12px;border-radius:10px}
html.dark .msg.system{background:#422006;color:#fde68a}
.msg.call{align-self:center;background:var(--msg-a);color:var(--msg-at);font-size:13px;border-radius:20px;padding:7px 14px}
.msg .who{font-size:11px;font-weight:700;color:var(--acc-text);margin-bottom:2px}
.msg .meta{font-size:10px;color:var(--muted);text-align:right;margin-top:3px}
.a-thumb{display:block;width:170px;height:170px;object-fit:cover;border-radius:12px;cursor:zoom-in;background:rgba(0,0,0,.12)}
.a-vwrap{position:relative;width:170px;height:170px;border-radius:12px;overflow:hidden;cursor:pointer;background:#000}
.a-vwrap video{width:100%;height:100%;object-fit:cover;pointer-events:none}
.a-play{position:absolute;inset:0;display:flex;align-items:center;justify-content:center;background:rgba(0,0,0,.3);color:#fff;font-size:38px;transition:background .15s}
.a-vwrap:hover .a-play{background:rgba(0,0,0,.14)}
.msg audio{width:240px;max-width:100%;height:40px}
.a-lb{position:fixed;inset:0;background:rgba(2,6,23,.94);z-index:9999;display:flex;align-items:center;justify-content:center;flex-direction:column;gap:14px;padding:20px;animation:fadeUp .16s}
.a-lb img,.a-lb video{max-width:92vw;max-height:80vh;border-radius:10px;box-shadow:0 24px 70px rgba(0,0,0,.6)}
.a-lb .lbx{position:absolute;top:16px;right:18px;background:rgba(255,255,255,.16);color:#fff;border:none;width:44px;height:44px;border-radius:50%;font-size:20px;cursor:pointer}
.a-lb .lbx:hover{background:rgba(255,255,255,.3)}
.a-lb .lbd{color:#e5e7eb;font-size:13px;text-decoration:none;background:rgba(255,255,255,.14);padding:10px 20px;border-radius:22px}
.a-lb .lbd:hover{background:rgba(255,255,255,.26)}
.msg a.filelink{display:flex;gap:8px;align-items:center;color:var(--acc-text);text-decoration:none;font-weight:600}
.msg .qr{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}
.msg .qr span{border:1.5px solid var(--acc-text);color:var(--acc-text);border-radius:14px;padding:4px 11px;font-size:12px;font-weight:600}
.typing-line{font-size:12px;color:var(--muted);padding:2px 18px;font-style:italic;background:var(--panel)}

.chat-foot{display:flex;align-items:flex-end;gap:8px;padding:10px 14px;background:var(--panel);border-top:1px solid var(--line)}
.input-wrap{flex:1;position:relative}
.chat-foot textarea{width:100%;border:1px solid var(--line);border-radius:20px;padding:10px 15px;font-size:14px;resize:none;outline:none;max-height:128px;line-height:1.35;background:var(--input-bg);color:var(--txt);transition:border-color .15s,height .08s;overflow-y:auto}
.chat-foot textarea:focus{border-color:var(--c)}
.send-btn{background:var(--c);color:#fff;border:none;width:40px;height:40px;border-radius:50%;font-size:16px;cursor:pointer;flex-shrink:0;transition:transform .15s}
.send-btn:hover{transform:scale(1.1)}
.slash-pop{position:absolute;bottom:calc(100% + 6px);left:0;right:0;background:var(--panel);border:1px solid var(--line);border-radius:12px;box-shadow:0 -6px 24px var(--shadow);max-height:220px;overflow-y:auto;z-index:10;animation:fadeUp .15s}
.slash-item{padding:9px 13px;cursor:pointer;display:flex;gap:10px;align-items:baseline}
.slash-item:hover,.slash-item.sel{background:color-mix(in srgb,var(--c) 10%,transparent)}
.slash-item .sc{font-weight:700;color:var(--acc-text);font-size:13px;white-space:nowrap}
.slash-item .pv{font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}

/* emoji popup */
.pop{position:absolute;bottom:64px;left:12px;background:var(--panel);border-radius:12px;box-shadow:0 8px 30px var(--shadow);padding:8px;z-index:20;animation:popIn .18s}
.emojis{display:grid;grid-template-columns:repeat(8,1fr);gap:2px;width:300px;max-height:190px;overflow-y:auto}
.emojis button{background:none;border:none;font-size:20px;cursor:pointer;padding:4px;border-radius:6px;transition:transform .12s}
.emojis button:hover{background:var(--hover);transform:scale(1.2)}

/* drawer */
.drawer{width:320px;background:var(--panel);border-left:1px solid var(--line);display:flex;flex-direction:column;animation:fadeUp .2s}
.drawer-head{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;border-bottom:1px solid var(--line)}
.drawer-head h3{font-size:15px}
.drawer-body{padding:16px;overflow-y:auto;font-size:14px;display:flex;flex-direction:column;gap:14px}
.d-row{display:flex;flex-direction:column;gap:2px}
.d-row .k{font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.5px}
.d-row .v{font-weight:600;word-break:break-word}
.drawer-body textarea{border:1px solid var(--line);border-radius:10px;padding:9px;font-size:13px;resize:vertical;min-height:70px;outline:none;width:100%;background:var(--input-bg);color:var(--txt)}
.tagrow{display:flex;flex-wrap:wrap;gap:6px}
.tagchip{background:color-mix(in srgb,var(--c) 12%,transparent);color:var(--acc-text);border-radius:12px;padding:3px 10px;font-size:12px;display:flex;gap:6px;align-items:center}
.tagchip button{background:none;border:none;cursor:pointer;color:var(--acc-text);font-weight:700}
.tagadd{display:flex;gap:6px}
.tagadd input{flex:1;border:1px solid var(--line);border-radius:8px;padding:6px 9px;font-size:13px;outline:none;background:var(--input-bg);color:var(--txt)}

/* modal */
.modal-bg{position:fixed;inset:0;background:rgba(0,0,0,.45);display:flex;align-items:center;justify-content:center;z-index:100;animation:fadeUp .15s}
.modal{background:var(--panel);border-radius:16px;width:680px;max-width:94vw;max-height:86vh;display:flex;flex-direction:column;overflow:hidden;animation:popIn .2s;color:var(--txt)}
.modal-head{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--line)}
.modal-head h3{font-size:16px}
.modal-body{padding:20px;overflow-y:auto}
.list-row{display:flex;gap:10px;padding:11px 12px;border:1px solid var(--line);border-radius:10px;margin-bottom:8px;align-items:flex-start;animation:fadeUp .2s}
.list-row .grow{flex:1;min-width:0}
.list-row .t1{font-weight:700;font-size:14px}
.list-row .t2{font-size:13px;color:var(--muted);margin-top:2px;white-space:pre-wrap;word-break:break-word}
.mini-btn{background:var(--hover);border:none;border-radius:8px;padding:6px 10px;font-size:12px;cursor:pointer;font-weight:600;color:var(--txt)}
.mini-btn:hover{filter:brightness(.95)}
.mini-btn.danger{color:var(--red)}
.mini-btn.ok{background:#dcfce7;color:#166534}
.form-grid{display:flex;flex-direction:column;gap:10px;margin-bottom:16px;padding:14px;background:var(--input-bg);border-radius:12px}
.form-grid input,.form-grid textarea,.form-grid select{border:1px solid var(--line);border-radius:9px;padding:10px 12px;font-size:14px;outline:none;width:100%;font-family:inherit;background:var(--panel);color:var(--txt)}
.form-grid textarea{min-height:80px;resize:vertical}
.form-grid input:focus,.form-grid textarea:focus,.form-grid select:focus{border-color:var(--c)}
.form-grid label{font-size:12px;color:var(--muted);font-weight:600}
.toggle-row{display:flex;align-items:center;justify-content:space-between;padding:10px 0;gap:10px}
.switch{position:relative;width:46px;height:26px;flex-shrink:0}
.switch input{opacity:0;width:0;height:0}
.slider{position:absolute;inset:0;background:#d1d5db;border-radius:26px;cursor:pointer;transition:.2s}
.slider:before{content:'';position:absolute;width:20px;height:20px;border-radius:50%;background:#fff;top:3px;left:3px;transition:.2s}
.switch input:checked + .slider{background:var(--green)}
.switch input:checked + .slider:before{transform:translateX(20px)}
.hint{font-size:12px;color:var(--muted);background:#fffbeb;border:1px solid #fde68a;border-radius:10px;padding:10px 12px;line-height:1.5}
html.dark .hint{background:#422006;border-color:#92400e;color:#fde68a}
.hint code{background:#fef3c7;padding:1px 5px;border-radius:4px}
html.dark .hint code{background:#451a03}
.perm-grid{display:grid;grid-template-columns:1fr 1fr;gap:4px 14px}
.perm-grid .toggle-row{padding:6px 0;font-size:13px}
.invite-link{display:flex;gap:8px;align-items:center;background:var(--input-bg);border:1px dashed var(--acc-text);border-radius:10px;padding:10px 12px;font-size:12px;word-break:break-all;margin-top:8px}
.invite-link code{flex:1;color:var(--acc-text)}
.badge-pending{background:#fef3c7;color:#92400e;border-radius:10px;padding:2px 9px;font-size:11px;font-weight:700}
html.dark .badge-pending{background:#451a03;color:#fcd34d}
.badge-active{background:#dcfce7;color:#166534;border-radius:10px;padding:2px 9px;font-size:11px;font-weight:700}
html.dark .badge-active{background:#14532d;color:#86efac}
.badge-rejected{background:#fee2e2;color:#b91c1c;border-radius:10px;padding:2px 9px;font-size:11px;font-weight:700}
html.dark .badge-rejected{background:#450a0a;color:#fca5a5}
.badge-owner{background:#ede9fe;color:#6d28d9;border-radius:10px;padding:2px 9px;font-size:11px;font-weight:700}
html.dark .badge-owner{background:#2e1065;color:#c4b5fd}
.sound-opt{display:flex;align-items:center;gap:10px;padding:10px 12px;border:1px solid var(--line);border-radius:10px;margin-bottom:7px;cursor:pointer;transition:all .15s}
.sound-opt:hover{border-color:var(--c)}
.sound-opt.sel{border-color:var(--c);background:color-mix(in srgb,var(--c) 8%,transparent)}
.sound-opt input{accent-color:var(--c)}
.qr-row{display:flex;gap:8px;margin-bottom:6px}
.qr-row input{flex:1}
.qr-row button{flex-shrink:0}

/* ================= LIVE VISITORS ================= */
.tool-btn.live-btn{grid-column:1 / -1;background:#ecfdf5;border-color:#6ee7b7;font-weight:700;display:flex;align-items:center;justify-content:space-between}
html.dark .tool-btn.live-btn{background:#052e16;border-color:#166534}
.tool-btn.live-btn:hover{background:#d1fae5}
html.dark .tool-btn.live-btn:hover{background:#064e3b}
.live-count{background:var(--green);color:#fff;border-radius:10px;min-width:22px;height:20px;display:inline-flex;align-items:center;justify-content:center;font-size:12px;padding:0 6px}
.vis-row{display:flex;gap:10px;padding:12px;border:1px solid var(--line);border-radius:12px;margin-bottom:9px;align-items:center;animation:fadeUp .2s}
.vis-row .avatar{width:36px;height:36px;font-size:14px;background:#94a3b8}
.vis-row .grow{flex:1;min-width:0}
.vis-row .vn{font-weight:700;font-size:14px;display:flex;align-items:center;gap:7px;flex-wrap:wrap}
.vis-row .vp{font-size:13px;color:var(--acc-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}
.vis-row .vm{font-size:11px;color:var(--muted);margin-top:3px;display:flex;gap:10px;flex-wrap:wrap}
.pulse{width:8px;height:8px;border-radius:50%;background:var(--green);animation:pulse 1.6s infinite;flex-shrink:0}
@keyframes pulse{0%{box-shadow:0 0 0 0 rgba(34,197,94,.6)}70%{box-shadow:0 0 0 7px rgba(34,197,94,0)}100%{box-shadow:0 0 0 0 rgba(34,197,94,0)}}
.vis-actions{display:flex;flex-direction:column;gap:5px;flex-shrink:0}
.watch-btn{background:#fee2e2;color:#b91c1c;border:none;border-radius:8px;padding:7px 11px;font-size:12px;font-weight:700;cursor:pointer;white-space:nowrap}
html.dark .watch-btn{background:#450a0a;color:#fca5a5}
.watch-btn:hover{filter:brightness(.95)}

/* live view modal */
.live-bg{position:fixed;inset:0;background:rgba(3,7,18,.82);z-index:400;display:flex;align-items:center;justify-content:center;padding:18px;animation:fadeUp .15s}
.live-modal{background:#0f172a;border-radius:16px;width:1200px;max-width:97vw;height:88vh;display:flex;flex-direction:column;overflow:hidden;box-shadow:0 30px 80px rgba(0,0,0,.6);animation:popIn .2s}
.live-head{display:flex;align-items:center;gap:12px;padding:12px 16px;background:#111827;border-bottom:1px solid #1f2937}
.live-title{color:#f9fafb;font-weight:700;font-size:15px}
.live-sub{color:#93a3b8;font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.live-head .chip-btn{background:#1f2937;color:#e5e7eb}
.live-head .chip-btn:hover{background:#374151}
.live-head .chip-btn.danger{color:#fca5a5}
.rec-dot{width:11px;height:11px;border-radius:50%;background:#ef4444;animation:blink 1.1s infinite;flex-shrink:0}
@keyframes blink{50%{opacity:.25}}
.live-stage{flex:1;position:relative;overflow:auto;background:#1f2937;display:flex;align-items:center;justify-content:center}
.live-stage #livePlayer{background:#fff}
.live-wait{color:#cbd5e1;display:flex;flex-direction:column;align-items:center;gap:12px;text-align:center;padding:24px;font-size:14px}
.live-wait .muted{color:#64748b}
.spinner{width:34px;height:34px;border:3px solid #334155;border-top-color:#60a5fa;border-radius:50%;animation:spin .9s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}
.live-foot{padding:9px 16px;background:#111827;color:#64748b;font-size:11px;text-align:center;border-top:1px solid #1f2937}
.rr-block{background:#f1f5f9!important}

/* call overlay */
.call-bg{position:fixed;inset:0;background:rgba(3,7,18,.75);z-index:500;display:flex;align-items:center;justify-content:center;animation:fadeUp .15s}
.call-card{background:var(--panel);border-radius:20px;padding:36px 44px;display:flex;flex-direction:column;align-items:center;gap:12px;animation:popIn .25s;box-shadow:0 24px 70px rgba(0,0,0,.4)}
.call-avatar{width:84px;height:84px;border-radius:50%;background:var(--c);color:#fff;display:flex;align-items:center;justify-content:center;font-size:34px;font-weight:700;animation:ringPulse 1.4s infinite}
@keyframes ringPulse{0%{box-shadow:0 0 0 0 color-mix(in srgb,var(--c) 45%,transparent)}70%{box-shadow:0 0 0 18px transparent}100%{box-shadow:0 0 0 0 transparent}}
.call-name{font-size:19px;font-weight:700}
.call-status{font-size:13px;color:var(--muted)}
.call-dur{font-size:28px;font-weight:700;font-variant-numeric:tabular-nums}
.call-end{background:var(--red);color:#fff;border:none;border-radius:24px;padding:12px 28px;font-size:15px;font-weight:700;cursor:pointer;margin-top:8px;transition:transform .15s}
.call-end:hover{transform:scale(1.05)}

.mob-back{display:none;font-size:20px!important;font-weight:700}
@media (max-width:860px){
  .mob-back{display:block}
  .side{width:100%;min-width:0}
  .pane{display:none!important}
  .pane.mobile-on{display:flex!important;position:fixed;inset:0;z-index:50;background:var(--bg)}
  .drawer{position:fixed;right:0;top:0;bottom:0;z-index:60;box-shadow:-8px 0 30px rgba(0,0,0,.2)}
  .msg{max-width:85%}
  .perm-grid{grid-template-columns:1fr}
}


/* ================= PROFILE / AVATARS / RINGING (Phase A) ================= */
.avatar.has-img,.msg-av.has-img,.prof-av.has-img{background-size:cover;background-position:center;color:transparent}

/* message ke sath profile photo */
.msg-row{display:flex;align-items:flex-end;gap:7px;max-width:72%;align-self:flex-end}
.msg-row .msg{max-width:100%;margin:0}
.msg-av{width:28px;height:28px;border-radius:50%;flex-shrink:0;background:var(--c);color:#fff;
  display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;
  box-shadow:0 1px 3px var(--shadow)}

/* ringing bar */
.ring-bar{position:fixed;left:50%;transform:translateX(-50%);bottom:22px;z-index:600;
  display:flex;align-items:center;gap:12px;background:#b91c1c;color:#fff;
  padding:11px 16px;border-radius:26px;box-shadow:0 10px 34px rgba(185,28,28,.45);
  cursor:pointer;font-size:14px;font-weight:600;animation:ringPop .25s}
@keyframes ringPop{from{opacity:0;transform:translateX(-50%) translateY(14px)}to{opacity:1;transform:translateX(-50%) translateY(0)}}
.ring-bar .ring-ico{font-size:17px;animation:ringShake .9s infinite}
@keyframes ringShake{0%,100%{transform:rotate(0)}20%{transform:rotate(-16deg)}40%{transform:rotate(14deg)}60%{transform:rotate(-8deg)}80%{transform:rotate(6deg)}}
.ring-stop{background:rgba(255,255,255,.22);border:none;color:#fff;border-radius:16px;
  padding:6px 13px;font-size:12px;font-weight:700;cursor:pointer}
.ring-stop:hover{background:rgba(255,255,255,.36)}

/* profile modal */
.prof-top{display:flex;gap:16px;align-items:flex-start}
.prof-av{width:92px;height:92px;border-radius:50%;flex-shrink:0;background:var(--c);color:#fff;
  display:flex;align-items:center;justify-content:center;font-size:34px;font-weight:700;
  box-shadow:0 4px 14px var(--shadow)}
.prof-fields{flex:1;display:flex;flex-direction:column;gap:8px;min-width:0}
.prof-fields label{font-size:12px;color:var(--muted);font-weight:600}
.prof-fields input{border:1px solid var(--line);border-radius:9px;padding:10px 12px;font-size:14px;
  outline:none;width:100%;background:var(--panel);color:var(--txt)}
.prof-fields input:focus{border-color:var(--c)}

/* volume slider */
.vol-row{display:flex;align-items:center;gap:12px;margin-top:8px}
.vol-row input[type=range]{flex:1;accent-color:var(--c)}
.vol-row span{font-size:13px;font-weight:700;min-width:46px;text-align:right}

@media (max-width:860px){
  .msg-row{max-width:88%}
  .prof-top{flex-direction:column;align-items:center;text-align:center}
  .prof-fields{width:100%}
  .ring-bar{left:10px;right:10px;transform:none;bottom:14px;justify-content:space-between}
  @keyframes ringPop{from{opacity:0;transform:translateY(14px)}to{opacity:1;transform:translateY(0)}}
}


/* ================= PHASE B — reply / edit / react / ticks ================= */
.msg{transition:transform .12s ease-out,background .2s}
.msg.swiping{transition:none}
.msg.flash{animation:msgFlash 1.1s}
@keyframes msgFlash{0%,100%{box-shadow:0 1px 1px var(--shadow)}30%{box-shadow:0 0 0 3px color-mix(in srgb,var(--c) 55%,transparent)}}

.quote{border-left:3px solid var(--acc-text);background:color-mix(in srgb,var(--c) 9%,transparent);
  border-radius:6px;padding:5px 8px;margin-bottom:5px;font-size:12.5px;cursor:pointer;
  max-height:56px;overflow:hidden;color:var(--txt);opacity:.92}
.quote:hover{opacity:1}
.quote .qs{display:block;font-weight:700;color:var(--acc-text);font-size:11px;margin-bottom:1px}

.edited{font-size:10px;opacity:.75;font-style:italic;margin-right:3px}
.tick{letter-spacing:-1px;font-weight:700}
.tick.read{color:#38bdf8}

.reacts{display:flex;gap:4px;flex-wrap:wrap;margin-top:5px}
.react-chip{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:1px 7px;
  font-size:13px;cursor:pointer;display:inline-flex;align-items:center;gap:3px;line-height:1.5;
  box-shadow:0 1px 2px var(--shadow);transition:transform .12s}
.react-chip:hover{transform:scale(1.12)}
.react-chip.mine{border-color:var(--acc-text);background:color-mix(in srgb,var(--c) 14%,transparent)}
.react-chip i{font-style:normal;font-size:11px;font-weight:700;color:var(--muted)}

/* compose bar (reply / edit) */
.compose-bar{display:flex;align-items:center;gap:10px;padding:8px 14px;background:var(--panel);
  border-top:1px solid var(--line);animation:fadeUp .16s}
.compose-bar .cb-line{width:3px;align-self:stretch;background:var(--acc-text);border-radius:3px;min-height:32px}
.compose-bar.editing .cb-line{background:#f59e0b}
.compose-bar .cb-body{flex:1;min-width:0}
.compose-bar .cb-title{font-size:12px;font-weight:700;color:var(--acc-text)}
.compose-bar.editing .cb-title{color:#f59e0b}
.compose-bar .cb-text{font-size:13px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}

/* message menu */
.msg-menu{position:fixed;z-index:900;background:var(--panel);border:1px solid var(--line);
  border-radius:12px;box-shadow:0 12px 34px var(--shadow);padding:6px;min-width:196px;animation:popIn .13s}
.msg-menu .mm-emojis{display:flex;gap:2px;padding:2px 2px 6px;border-bottom:1px solid var(--line);margin-bottom:4px}
.msg-menu .mm-emojis button{background:none;border:none;font-size:19px;cursor:pointer;padding:4px;border-radius:8px;transition:transform .12s}
.msg-menu .mm-emojis button:hover{background:var(--hover);transform:scale(1.22)}
.msg-menu .mm-item{display:block;width:100%;text-align:left;background:none;border:none;
  padding:9px 11px;border-radius:8px;font-size:13.5px;cursor:pointer;color:var(--txt)}
.msg-menu .mm-item:hover{background:var(--hover)}
.msg-menu .mm-item.danger{color:var(--red)}


/* ================= PHASE C — search / pin / tools rail ================= */

/* --- search box --- */
.side-search{position:relative}
.src-clear{position:absolute;right:20px;top:50%;transform:translateY(-50%);background:none;border:none;
  color:var(--muted);cursor:pointer;font-size:14px;padding:4px}
.src-clear:hover{color:var(--txt)}

/* --- search results --- */
.search-results{flex:1;overflow-y:auto}
.sr-group{padding:10px 14px 5px;font-size:11px;font-weight:700;color:var(--muted);
  text-transform:uppercase;letter-spacing:.5px;background:var(--panel);position:sticky;top:0}
.sr-item{padding:10px 14px;border-bottom:1px solid var(--line);cursor:pointer;animation:fadeUp .18s}
.sr-item:hover{background:var(--hover)}
.sr-top{display:flex;justify-content:space-between;gap:8px;align-items:baseline}
.sr-name{font-weight:700;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sr-time{font-size:11px;color:var(--muted);flex-shrink:0}
.sr-snip{font-size:12.5px;color:var(--muted);margin-top:3px;line-height:1.45;
  display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.sr-snip mark,.sr-name mark{background:color-mix(in srgb,var(--c) 38%,transparent);color:inherit;border-radius:3px;padding:0 2px}
.sr-empty{padding:26px 20px;text-align:center;color:var(--muted);font-size:13px}
.sr-who{font-size:10px;font-weight:700;color:var(--acc-text);margin-right:5px}

/* --- chat list: reply hui / nahi hui + pin --- */
.conv-item{border-left:3px solid transparent}
.conv-item.needs{border-left-color:#f59e0b}
.conv-item.pinned{background:color-mix(in srgb,var(--c) 6%,transparent)}
.conv-item.pinned:hover{background:color-mix(in srgb,var(--c) 11%,transparent)}
.ci-need{display:inline-flex;align-items:center;font-size:10px;font-weight:700;color:#b45309;
  background:#fef3c7;border-radius:6px;padding:1px 6px;margin-left:5px;white-space:nowrap}
html.dark .ci-need{background:#451a03;color:#fcd34d}
.ci-done{font-size:11px;color:var(--muted);margin-left:5px;font-weight:700}
.ci-pin{font-size:10px;margin-left:4px}

/* --- in-chat search --- */
.chat-find{display:flex;align-items:center;gap:6px;padding:8px 14px;background:var(--panel);
  border-bottom:1px solid var(--line);animation:fadeUp .15s}
.chat-find input{flex:1;border:1px solid var(--line);border-radius:16px;padding:7px 13px;font-size:13px;
  outline:none;background:var(--input-bg);color:var(--txt)}
.chat-find input:focus{border-color:var(--c)}
.find-count{font-size:12px;color:var(--muted);min-width:56px;text-align:center;font-variant-numeric:tabular-nums}
.msg mark{background:#fde68a;color:#111827;border-radius:3px;padding:0 1px}
.msg mark.on{background:#f59e0b;color:#fff}
.msg.found{box-shadow:0 0 0 2px var(--acc-text)}

/* --- tools rail (right) --- */
.tools-rail{width:238px;flex-shrink:0;background:var(--panel);border-left:1px solid var(--line);
  display:flex;flex-direction:column;transition:width .22s ease,opacity .16s ease}
.tools-rail.collapsed{width:0;opacity:0;pointer-events:none;overflow:hidden;border-left:none}
.tr-head{display:flex;align-items:center;justify-content:space-between;padding:12px 14px;
  border-bottom:1px solid var(--line);flex-shrink:0}
.tr-title{font-size:11px;font-weight:800;color:var(--muted);text-transform:uppercase;letter-spacing:.7px}
.tr-body{padding:10px;display:flex;flex-direction:column;gap:7px;overflow-y:auto}
.tr-body .tool-btn{width:100%;display:flex;align-items:center;justify-content:space-between}
.rail-open{position:fixed;right:0;top:50%;transform:translateY(-50%);z-index:70;background:var(--c);
  color:#fff;border:none;border-radius:12px 0 0 12px;padding:16px 7px;cursor:pointer;font-size:12px;
  box-shadow:-3px 0 14px var(--shadow);animation:fadeUp .2s}
.rail-open:hover{filter:brightness(1.1)}

@media (max-width:1200px){
  .tools-rail{width:210px}
}
@media (max-width:860px){
  .tools-rail{position:fixed;right:0;top:0;bottom:0;z-index:65;width:240px;
    box-shadow:-8px 0 30px rgba(0,0,0,.28)}
  .tools-rail.collapsed{width:0}
  .rail-open{padding:14px 6px}
}

.msg-row.found .msg{box-shadow:0 0 0 2px var(--acc-text)}
.msg-row.found{border-radius:12px}


/* ================= PERMISSION EDITOR (Phase C fix) ================= */
.perm-bulk{display:flex;align-items:center;gap:8px;margin:12px 0 6px}
.perm-count{font-size:12px;margin-left:auto;font-weight:600}
.perm-sec{border:1px solid var(--line);border-radius:12px;padding:10px 12px;margin-bottom:10px}
.perm-sec-head{display:flex;align-items:center;justify-content:space-between;gap:8px;
  font-size:12px;font-weight:800;color:var(--muted);text-transform:uppercase;letter-spacing:.5px;
  padding-bottom:6px;border-bottom:1px solid var(--line);margin-bottom:4px}
.perm-sec .toggle-row{padding:7px 0;font-size:13.5px}
.switch input:disabled + .slider{opacity:.5;cursor:not-allowed}


/* ================= v18 ================= */

/* ---- order ID / number / phone: 1 click copy ---- */
.oid{cursor:pointer;font-weight:700;border-radius:5px;padding:0 3px;margin:0 -1px;
  background:rgba(56,189,248,.18);box-shadow:inset 0 -1px 0 rgba(56,189,248,.6);
  transition:background .13s,transform .13s;-webkit-user-select:all;user-select:all}
.oid:hover{background:rgba(56,189,248,.32)}
.oid:active{transform:scale(.96)}
.oid.copied{background:rgba(34,197,94,.36);box-shadow:inset 0 -1px 0 rgba(34,197,94,.75)}
.oid:focus-visible{outline:2px solid var(--c);outline-offset:1px}

.toast{position:fixed;left:50%;bottom:30px;transform:translateX(-50%) translateY(10px);z-index:900;
  background:rgba(17,24,39,.95);color:#fff;font-size:13px;font-weight:600;padding:9px 16px;
  border-radius:999px;box-shadow:0 10px 30px rgba(0,0,0,.34);opacity:0;pointer-events:none;
  transition:opacity .16s,transform .16s}
.toast.on{opacity:1;transform:translateX(-50%) translateY(0)}

/* ---- select text from a message ---- */
.msg.selecting{-webkit-user-select:text;user-select:text;cursor:text;
  box-shadow:0 0 0 2px var(--c),0 1px 1px var(--shadow)}

/* ---- resizable chat list <-> chat pane ---- */
.side{width:var(--side-w,340px)}
.splitter{width:6px;flex-shrink:0;cursor:col-resize;background:transparent;position:relative;
  transition:background .15s}
.splitter::after{content:'';position:absolute;left:2px;top:0;bottom:0;width:2px;border-radius:2px;
  background:transparent;transition:background .15s}
.splitter:hover::after,.splitter.dragging::after{background:var(--c)}
body.col-resizing{cursor:col-resize;user-select:none}
body.col-resizing iframe{pointer-events:none}

/* ---- chat header: name truncate + slide ---- */
.ch-name{position:relative;overflow:hidden;white-space:nowrap;font-weight:700;font-size:15px}
.ch-name .chn{display:inline-block;will-change:transform}
.ch-name.long::after{content:'\2026';position:absolute;right:0;top:0;padding-left:12px;
  background:linear-gradient(to right,transparent,var(--panel) 55%);color:var(--txt);pointer-events:none}
.ch-name.long .chn{animation:chnSlide 9s ease-in-out infinite}
@keyframes chnSlide{
  0%,18%{transform:translateX(0)}
  55%,72%{transform:translateX(var(--chn-shift,0px))}
  100%{transform:translateX(0)}
}
@media (prefers-reduced-motion:reduce){.ch-name.long .chn{animation:none}}

/* ---- chat header: overflow actions into a 3-dot menu ---- */
.head-more{display:none}
.head-menu{position:fixed;z-index:700;background:var(--panel);border:1px solid var(--line);
  border-radius:14px;box-shadow:0 16px 44px rgba(0,0,0,.3);padding:7px;min-width:206px;
  animation:hmPop .14s ease-out}
@keyframes hmPop{from{opacity:0;transform:translateY(-6px) scale(.98)}to{opacity:1;transform:none}}
.head-menu .hmi{display:flex;align-items:center;gap:10px;width:100%;text-align:left;background:none;
  border:none;padding:11px 12px;border-radius:10px;font-size:14px;font-weight:600;cursor:pointer;
  color:var(--txt)}
.head-menu .hmi:hover{background:var(--hover)}
.head-menu .hmi.danger{color:var(--red)}
.head-menu .hmsep{height:1px;background:var(--line);margin:5px 4px}

@media (max-width:860px){
  /* mobile par header saaf: sirf back, avatar, naam aur 3 dots */
  /* z-index 70 -> tools rail (65) header ko dhak na sake */
  .chat-head{gap:9px;padding:9px 10px;position:relative;z-index:70}
  .ch-actions{display:none}
  .head-more{display:flex;align-items:center;justify-content:center;flex-shrink:0}
  .ch-sub{display:none}
  .ch-name{font-size:16px}
  .splitter{display:none}
  .side{width:100%}
}

/* ---- auto-switch agents ---- */
.as-list{display:flex;flex-direction:column;gap:6px;max-height:230px;overflow-y:auto;
  border:1px solid var(--line);border-radius:12px;padding:8px}
.as-row{display:flex;align-items:center;gap:10px;padding:6px 8px;border-radius:9px}
.as-row:hover{background:var(--hover)}
.as-row .prof-av,.as-row .avatar{width:30px;height:30px;font-size:12px;flex-shrink:0}
.as-row .asn{flex:1;min-width:0;font-size:13.5px;font-weight:600;overflow:hidden;
  text-overflow:ellipsis;white-space:nowrap}
.as-row .asr{font-size:11px;color:var(--muted);flex-shrink:0}
.as-range{display:flex;align-items:center;gap:8px}
.as-range input{width:84px}
.as-now{display:flex;align-items:center;gap:9px;background:var(--hover);border-radius:12px;
  padding:9px 12px;font-size:13px}
.as-now b{font-weight:700}

/* ---- agent profile edit (owner side) ---- */
.ag-row{display:flex;align-items:center;gap:11px;padding:9px 6px;border-bottom:1px solid var(--line)}
.ag-row:last-child{border-bottom:none}
.ag-row .agi{flex:1;min-width:0}
.ag-row .agn{font-weight:600;font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ag-row .age{font-size:12px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

/* ---- visitor details edit ---- */
.d-edit{display:flex;flex-direction:column;gap:7px}
.d-edit input{width:100%;border:1px solid var(--line);border-radius:9px;padding:8px 10px;
  font-size:13.5px;background:var(--input-bg);color:var(--txt);outline:none}
.d-edit input:focus{border-color:var(--c)}
.d-row .kbtn{background:none;border:none;color:var(--c);font-size:12px;font-weight:700;
  cursor:pointer;padding:0;margin-left:6px}

/* ---- auto-switch: kis naam se ja raha hai ---- */
.as-hint{display:flex;align-items:center;gap:7px;padding:5px 16px;font-size:12px;
  color:var(--muted);background:var(--panel);border-top:1px solid var(--line)}
.as-hint b{color:var(--acc-text)}